FAQ’s

It is strongly recommended to register an account with us. Enjoy the following benefits through your KOBI KOACHMAN account:

• Track your orders and review past purchases
• Request your return or exchange directly from your account
• Gain access to your Wish List and Recommendations
• Notifications when new stock arrives
• Save your address and card details for faster shopping
• Manage your account details, order history and email preferences and see order status.

Shopping at the KOBI KOACHMAN Shop is simple:

• If you know what you are looking for, you can navigate through the shop through the category menu bar or use the search bar
• Once you’ve located your item, select your size & click ‘ADD TO SHOPPING BAG’.
• Review your items by clicking the ‘SHOPPING BAG’ link at the top right of each page. From there, you can add products to your WISH LIST to save them for a later date or delete items by clicking ‘REMOVE FROM BAG’.
• Simply, click ‘SHOP NOW’ to complete your order.

If you have forgotten your password, change it here. For security reasons we are unable to send your password via email.

We accept major Debit Cards on our platform such as:

• Visa
• MasterCard

This option is available via Rave by Flutterwave, a CBN approved payment platform which is totally secure with data encryption, SSL certificates, 24/7 monitoring and other security features to keep you totally covered. We ask your bank for authorization of your debit/credit card when you place an order with us. Your card will be charged immediately after successful authorization by your bank and you will receive an email from us to confirm which items are being sent and the exact amount charged to your card.

Pay on Delivery (POD) – We also offer payment on delivery only in Lagos, Nigeria for now. We also accept Bank Transfer Option across Nigeria, bank transfer payment options, should be made within 24hours of order placement to prevent order cancellation. Your order will be shipped as soon as we receive the funds.

All our payments from customers outside Nigeria are processed via PayPal, the world’s largest online payment company.

At KOBI KOACHMAN, your security is our priority. Our online payment gateway shields your card details, so they are protected at all times. Additionally, for your safety and protection, we will only ship to registered addresses used during checkout.

If you have any questions please let us know

Generally, we ship globally with a few exceptions. If you have problems during the checkout process let us know and we will do our best to help.

All prices displayed exclude taxes and duties. If applicable, sales tax and customs duty are displayed on the Order Summary page before you place an order.

For shipments within the Nigeria, sales tax will only be charged on shipments in Lagos state. All local / state taxes and/or use tax are the customer’s responsibility.

Outside the Nigeria, we ship DDU (Delivery Duty Unpaid) which means that taxes and duties will not be included in your final purchase price.

Upon checkout, you are presented with all your options in terms of ground, expedited and overnight shipping. All items are currently shipped from Lagos, Nigeria.

Yes, we require a signature upon delivery.

No. Unfortunately we are unable to redirect orders to a different address once the order is placed. Therefore, please make sure you provide the correct shipping.

No, we cannot combine orders or add items to an existing order.

Once your order has been dispatched, you will receive an email confirmation with order details & a tracking number. If you are registered, you will be able to view and track the status of your shipment in My Account.

In order to return an item, make sure you request your Returns Merchandise Authorization (RMA) number and send us your unused and undamaged items back to us within 14 days of receiving your order.

Items must be returned new, unused and with all garment tags still attached including all gift boxes. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.

We apologize for this. Please contact us using the form provided.

All correctly returned products will either be refunded to the purchaser’s credit card, bank account or your KOBI KOACHMAN account, and will exclude shipping costs.

Customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly, though we cannot guarantee that.

Please be aware that it may take up to 10 business days for the refund to appear in your account.

Please rest assured that your personal information is kept private and confidential. At no point will we rent, sell or abuse your data.

To register at KOBI KOACHMANShop, we need you to provide your full name, shipping address, phone number and email address. When processing your order online we require your billing address, shipping address and telephone number.

By default, KOBI KOACHMANShopmay send you emails with our latest arrivals and noteworthy things about classic men’s clothing, style and accessories. If you would prefer not to receive these emails, you can unsubscribe by editing your email preferences in My Account.

Please look here to learn about cookies and why we need them

By adding items to your WISH LIST, you can organize your favorite items prior to purchase without having to search for them again. Please bear in mind that some items are seasonal and may be sold out at one point in time.

More questions? Please contact us and we will happily assist you.