All correctly returned products will either be refunded to the purchaser’s credit card, bank account or your KOBI KOACHMAN account, and will exclude shipping costs.
Customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly, though we cannot guarantee that.
Please be aware that it may take up to 10 business days for the refund to appear in your account.