No, we cannot combine orders or add items to an existing order.
DetailsCAN I TRACK MY ORDER? WHERE IS MY ORDER?
Once your order has been dispatched, you will receive an email confirmation with order details & a tracking number. If you are registered, you will be able to view and track the status of your shipment in My Account.
DetailsHOW CAN I RETURN OR EXCHANGE AN ITEM?
In order to return an item, make sure you request your Returns Merchandise Authorization (RMA) number and send us your unused and undamaged items back to us within 14 days of receiving your order. Items must be returned new, unused and with all garment tags still attached including all gift boxes. Furthermore, to ensure that […]
DetailsMY RETURN HAS BEEN COLLECTED FOR A WHILE, BUT STILL NO NEWS, WHAT SHOULD I DO?
We apologize for this. Please contact us using the form provided.
DetailsDO I GET A FULL REFUND FOR MY RETURNED MERCHANDISE?
All correctly returned products will either be refunded to the purchaser’s credit card, bank account or your KOBI KOACHMAN account, and will exclude shipping costs. Customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly, though we cannot guarantee that. Please be aware […]
DetailsIS MY PERSONAL INFORMATION SAFE WITH YOU?
Please rest assured that your personal information is kept private and confidential. At no point will we rent, sell or abuse your data. To register at KOBI KOACHMANShop, we need you to provide your full name, shipping address, phone number and email address. When processing your order online we require your billing address, shipping address […]
DetailsWHAT ARE COOKIES?
Please look here to learn about cookies and why we need them
DetailsWHAT IS A WISH LIST?
By adding items to your WISH LIST, you can organize your favorite items prior to purchase without having to search for them again. Please bear in mind that some items are seasonal and may be sold out at one point in time.
DetailsI NEED MORE HELP!
More questions? Please contact us and we will happily assist you.
Details